Refund policy

Our Guarantee

Every WorldClass order is packed by hand with dry ice in an insulated shipper and sent FedEx 2-Day. If anything arrives less than perfect, we make it right.

Arrives cold or we replace it
If your order arrives warm (above 40°F), damaged, or incorrect, email store@worldclass.com within 24 hours of delivery. Include your order number and a photo of the product and the box. We'll send a replacement at no cost or refund you in full — your choice.

It is normal for some items to arrive partly thawed. If the product is still cold to the touch (40°F or below) or has ice crystals, it is safe to refrigerate, cook, or refreeze.

Perishable food is final sale
Because our products are perishable food, we can't accept returns or exchanges once an order ships. Please don't send product back to us — just email us and we'll take care of it.

Cancellations and changes
You can change or cancel an order any time before it ships. Orders placed by 12:00 PM CT Monday–Wednesday ship the same day. Pre-orders can be cancelled for a full refund any time before they ship.

Delivery problems
If tracking shows a delay, or your box is marked delivered but you can't find it, contact us the same day and we'll work with FedEx to resolve it. Please unpack and refrigerate or freeze your order as soon as it arrives. We can't replace orders delayed by an incorrect address or left unrefrigerated after delivery.

Refund timing
Approved refunds go back to your original payment method within 5–10 business days.

Questions? store@worldclass.com — we reply within one business day.