Shipping, Delivery & FAQ

Every order ships packed in dry ice inside an insulated box built for exactly this trip the same method our restaurant accounts have relied on for years. Frozen items arrive frozen. Fresh items arrive refrigerator-cold. No signature is required, but we'll always tell you the ship date so you can plan to bring it in promptly.

We ship Monday through Wednesday via FedEx 2-Day, so nothing sits in a depot over a weekend. Order by noon Central and it ships the same day. We deliver across the continental U.S. enter your address at checkout and we'll confirm your arrival window before you pay.

Yes our own trucks run next-day delivery in Houston, Dallas, Austin, San Antonio and Phoenix, Monday through Saturday. No dry ice, no depot just our driver, at your door, the next day.

Identical same importer, same cold chain, same cuts, same day they're pulled for a Michelin-caliber kitchen. WorldClass started as the supplier chefs call when a menu can't afford a mediocre ingredient, and every order that ships to your door goes through that exact same supply chain. Nothing here was made for retail.

Email us a photo within 48 hours of delivery and we'll make it right, replacement or refund, your call. If a cut doesn't meet the standard we'd serve ourselves, we don't want you to pay for it. Full stop.

Our proteins are hand-cut from whole muscles, not machine-portioned the same way a butcher counter works, so no two pieces are identical. The price you see covers that size range; the piece you receive may land slightly above or below the average. It's the tradeoff for meat that's cut by hand instead of stamped to a spec.

Keep frozen items at 0°F or below and use within a few months for the best texture and flavor. If something arrives fresh-chilled and you won't cook it in the next few days, it's safe to freeze it yourself. Once thawed, though, cook it we don't recommend refreezing a cut a second time.

No minimum to order. Spend $200 or more and shipping is on us the progress bar in your cart tracks how close you are. Below that, we charge exactly what FedEx charges us; no markup.

It's one of the best reasons to order a properly aged Iberico ham or a tin of Polanco caviar says more than another bottle of wine. Add a gift note at checkout and we'll include it with the order; the packing slip never shows pricing.

We work directly with a small list of producers DEVESA, FERMIN, Miyachiku and others rather than buying on the open market, so we know exactly how every animal was raised and finished. Kosher, halal, and pasture-raised options are marked right on the product page where they apply.

Thaw sealed in the fridge overnight never on the counter. Slice or portion thin; 4 oz goes further than you'd expect at this marbling. Sear in a dry, very hot pan 45-60 seconds a side, salt at the end. The fat is the flavor don't cook it like a lean steak.